Responsible gambling

The Palm Beach Casino's approach to responsible gaming is rooted in its commitment to providing a safe and enjoyable experience for all players.

Setting Personal Limits

To support healthy play, the casino allows players to set personal deposit limits on their account. This can be done by contacting a member of staff at the venue or through email. Additionally, customers have access to session reminders that remind them about setting time out periods if they feel like they are losing control.

Time-Outs

The Palm Beach Casino also offers voluntary time-out periods for players who may require a break from gaming. Time-outs can be set anywhere between 24 hours and six weeks, and during this period, players will not be able to access their account or place any bets.

Self-Exclusion

For those who feel that they are struggling with problem gambling, the casino offers self-exclusion facilities. This allows customers to exclude themselves from the premises for set periods of time (up to six months or more) during which they cannot enter or gamble. Staff at the venue will also intervene if harmful play is observed.

Support Links

The Palm Beach Casino acknowledges that some players may require additional support in managing their gaming habits. To this end, the casino provides links to independent help services such as GamCare and the National Gambling Helpline on its website.

Session Reminders and Loss Limits

As a responsible gaming venue, The Palm Beach Casino ensures that customers are aware of setting personal limits and facilitating self-exclusion quickly. Marketing materials will not be sent to self-excluded individuals, in line with national safer gambling standards.

If you feel like you are struggling with problem gambling or if you need advice on managing your gaming habits, please reach out for support from one of the above-mentioned services.

The casino's dedicated staff can also help you set a limit or provide guidance and assistance.